Everything at work seems to need an immediate response, whether you are running up on a deadline to prepare for an earning’s call or trying to pass a bill during a legislative session. You feel you have so much work to do, and deadlines seem to be approaching faster than you would like them. If you need something quickly from a teammate, how do you elevate your request above the noise? Here are five tips to help you obtain an immediate response:
1. Write the request in the email subject line.
State your request in the subject line. Don’t bury your request. Make it easy for the recipient to see what you want them to see.
Be short. If the email title is longer than what is displayed in the subject line, it is too long.
If you need a response by a specific time, indicate this in the subject line of the email. Write “by EOD” or “by COB” if you need information by the end of the workday.
2. Include only the ask.
If you need to expand upon your request indicated in the email subject line, use the body of the email to provide details. Be focused, and only include relevant content. When you stay focused, the recipient will stay focused. This will help people to respond more quickly.
3. Text.
Email inboxes can be jungles. With so much work, it can be difficult for professionals to manage and keep their emails organized. Even people’s internal company direct messages can get overwhelmed.
To get through to people, consider an alternative communication method like texting. Texting is a communication method that lends itself to brief communications, and people regularly check their phones.
Don’t waste your time calling. If the recipient does not have your information already stored on their phone, they will not know who is calling and few people these days answer their phone if they don’t know the caller.
4. Use emergency outreach sparingly.
In truth, there are few real emergencies in life, including with work. When considering reaching out to your coworker to get a quick answer, ask yourself if the instance truly needs an immediate response.
Is the work connected to a product launch that has been advertised to go live at a certain day and time? Is the work connected to decisions made by investors? Is another colleague depending on you to be able to complete their time-sensitive task?
Consider your deadline and the work’s impact when thinking about requesting immediate responses. Your reputation is on the line. Don’t waste your social capital if you don’t need to.
5. Be considerate, always.
Who are you to demand that someone else stop working on their priorities and turn to yours? Everyone has work to do. Everyone has tight deadlines. Don’t use your title to demand things from junior professionals.
Be kind to others. Be kind with your request.
Be nice, always. Your treatment of others should not change based on a situation. Your treatment of others should always be based on how you want to be treated (think of the golden rule). Kindness should not be conditional.
When asking for an immediate response, put the request in your email’s subject line, and include only your request in the body of the email. Consider alternative modes of communication like texting. Be judicious about when to ask for quick turnarounds, and always be kind.
What strategies do you employ to obtain quick responses from colleagues? Share with me your stories and thoughts.
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