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Selasa, 14 November 2023

Say What? Now Hotel Booking Websites Want Tips Too - View from the Wing

Tipping is a practice that has always been a little suspect. Why is an employee’s wage dependent on the largesse of the customer? And is it really a bribe? But now things have gotten completely out of control.

Airport self-checkout kiosks demand tips. I’ve even had one that wouldn’t allow opting out.

In fact, websites now solicit tips. You never even deal with a human. You book a hotel, and boom – please add on to the charges!

I covered this phenomenon at the beginning of the year.

Poorly reviewed Traveluro.com, whose parent company went public in a SPAC deal, asks customers to tip their computers. And that’s on top of charging $4.99 extra if you want telephone customer service. If you tip for your booking you’re still not entitled to human service, so much for a tip being ‘to insure prompt service.”

Tipping, it seems, is no longer just for personal services someone provides – like a waiter in a restaurant, or a stylist in a salon. You’re asked to tip when you bus your own tray after waiting in line for food at a restaurant. You’re asked to tip when picking up food for carry out. And the amount you’re asked for has grown, from 15% to 20% and now sometimes 25%.

Surely there has to be a line. How much will we stand for? Isn’t a reasonable principle that tipping ought to be reserved for service provided by people and not machines?

(HT: @saianeil)

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